At Luxe Perfumes and Scents (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit or make a purchase from our website.
We are Australia-based and ship within Australia only.
1. What Information We Collect
Personal Information
When you visit or purchase from our site, we may collect:
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Name
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Billing address
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Shipping address
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Email address
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Phone number
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Payment information (processed securely via third-party gateway)
Device Information
Automatically collected data such as:
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IP address
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Browser type
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Cookies
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Pages viewed
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Time spent on site
This helps us optimise user experience.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide order confirmations and updates
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Respond to customer service enquiries
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Improve website performance
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Prevent fraud
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Comply with Australian consumer law obligations
We never sell personal information.
3. Sharing Your Information
We may share your information with trusted third parties:
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Payment processors (e.g., Stripe, PayPal)
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Shipping carriers (Australia Post, couriers)
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Website hosting and analytics providers (e.g., Google Analytics)
These partners only receive the information necessary to perform their services.
4. Cookies
Our website uses cookies to:
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Keep your cart items saved
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Improve site functionality
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Analyse browsing behaviour
You can disable cookies in your browser settings, but some features may not work properly.
5. Data Storage & Security
We follow industry-standard practices to keep your data secure.
Your payment details are encrypted and processed securely by our payment gateways — we never store card information.
6. Your Rights (Australia)
You may request:
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Access to your personal information
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Corrections to inaccurate information
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Deletion of your data (where legally allowed)
To request any of the above, email us at:
hello@luxeperfumesandscents.com.au
7. Email Marketing
If you subscribe to our mailing list, we may send:
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Promotions
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New arrivals
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Updates and offers
You can unsubscribe anytime.
8. Retention of Information
We retain order information for our records unless you request deletion and it is lawful to do so.
9. Changes to This Policy
We may update this policy occasionally. Changes will be posted on this page with a revised date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
hello@luxeperfumesandscents.com.au
Luxe Perfumes and Scents — Australia